Testimonials for Quality 1st Basement Systems

Quality 1st customer service. I had a very good ( great) experience from a distance watching Ryan hard at work and wanted you to know. Please give Ryan a copy of this correspondence and Review.  This review will honestly express my appreciation and respect for Quality 1st technician Ryan Santaliz. It was the first service since my excellent Quality 1st basement solution ( trench 4 walls, dig sump area and install sump container and pumps). Ryan arrived on time and was very personable. WE went to the basement and walked around as he pointed out areas where Quality 1t had several products for improvements or solutions. I wanted to move ahead with the service call, so i sat 20 feet away at my desk with computer. Step by step Ryan went to work DE installing, adjusting, cleaning and reinstalling the originally day 1 quick install. I feel sure it was the exact Quality 1st standard Service Process which Ryan has exemplified. Happy Customer, Tom Ramsey 

Dylan performed annual maintenance on sump and battery backup. He was very professional and courteous...

I first decided to have work done on my partially finished basement once I started to have moisture problems. I knew that I wanted to have a dehumidifier and duct work done, and I was interested in seeing how much that would cost me. After doing online research, I decided to give Quality 1st Basement Systems a call. I was very satisfied with my experience with the office staff in setting up my appointment, and in having the salesman come out. Ken was able to answer all my questions, and give me an estimate right in my house. I was very impressed with how smoothly the whole process went, and how easy it was to have my problem fixed. I am extremely happy with Quality 1st, and how all of the work was done exactly as promised. All of the people who are associated with the company are very professional, and the products are high quality. I would definitely recommend Quality 1st Basement Systems to anyone who is thinking about getting work done.  

Professional and neat! I'm also very impressed with your product.

We are very satisfied customers! Jessica was wonderful. She explained everything and answered all of our questions. This is our first home and was a repair that we needed before we could move in. The office staff was always helpful. The crew was on time, took care of evertyhing that needed to be done, and answered any questions we had.

Great service. They made what felt like an overwhelming house repair need into a simple and easy process, even including town permitting. Professional staff, and great communication throughout the process. Highly recommend. Steve was a pleasure to work with!

Hurricane Irene came and went and our basement was dry as a bone! Our Triple Sump pump did its job. Quality 1st is worth it, I would hire their team again.

Jeff gave us options and didn't try to sell you the "entire package".  Other companies insisted we had to waterproof the entire basement and one of the companies was double the price.  We have no fear now when there is heavy rain in the forecast!!  What a relief!

I hired Quality 1st Basement Systems because they offered a solution that made the best sense and had a excellent sales presentation. Having lived in this house for 51 years i look forward to a systems of water removal that is much more efficient to carry off ground and rain water that in this location is a 365 days a year problem.  The installation crew was polite and efficient workers it was an overall good experience and you may use me as a reference as you need.

We are very satisfied with the job. The crew was professional, on time and neat. The office was very professional and Dorota was able to answer our questions. We liked Ken Peare's presentation.

I first approached Quality 1st Basement Systems because I was interested in getting a quote for basement waterproofing, and possible foundation repair. When I first contacted them, I was very satisfied with the information that was provided to me. Ultimately however what sold me the most was the sales team. I had three estimates in the past for the work which was performed, however Ken Peare's sales tactics won me over. The crew, with Juan as the foreman, was extremely efficient, friendly and left the basement in fantastic condition. It was much appreciated!

I had a window well drain, new window well (1st Quality basement sun house) and new window installed in my basement in a area where water would get in during heavy rains. Juan Garcia was the foreman on the job and he and his crew were excellent. They were professional, courteous and patiently answered any question I had as they were performing the job. The crew was thorough and clean, which all homeowners can appreciate. When the job was done, Juan and crew did not rush out the door. Juan ensured we did a full walk through and he re-explained everything one last time. This is a fairly straightforward job for them, but I certainly will bring back 1st Quality for potential jobs down the road.

I have been completely satisfied with everything from Steve V. coming to my home and giving me a reasonable quote for doing a french drain in my cellar to Juan and his crew doing the job that I am very satisfied with. I would recommend this company for any job that that they are qualified to do.

Quality 1st repaired a foundation wall and installed a sump pump in my basement. We had some difficulty with the town approving the foundation wall repair and Kyle saved the day! He is the on-site project manager. He coordinated with the engineer, the installers, and the town to make it right. In the end, we needed 2 extra steel support beams and Kyle made sure they were installed immediately and correctly without charging me extra. My only advice to anyone who needs a foundation repair is to request Quality 1st have the engineer visit the site first rather than later.

The salesman was very thorough and took his time to answer all of my questions. The installation crew was courteous, efficient, and professional. I am glad I chose Quality 1st basement systems because I have heard nothing but positive things about the company and the price was very reasonable.