Testimonials for Quality 1st Basement Systems

Quality First Basement work is exceptional. The technician was knowledgeable and answered all my questions. He performed all the work and provided recommendations and pricing to enhance my home and the sump pump systems they installed in December 2021. Definitely recommend Quality 1st! Awesome job.

My friend Frank, an engineer in Middlesex County, recommended your company to me.  I was very happy with the work that was done, it was a good presentation and there was a 25-year guaranty.  It was a quality job and done on time as promised, I have no problem with your company using me as a referral anytime.

As a Real Estate Agent, inspection issues can crush a deal, and having the right contractor to navigate complex repairs is crucial. 1st Basement Systems went above and beyond to inspect, explain, and repair quickly a home with structural issues that was under contract. The sale of this home would not have happened if it wasn't for 1st Quality Basement Systems! You do not want to hire anyone else if you need foundation repairs. Great team & a shoot out to Joe who was nothing less than amazing!!!

The team came into my basement this morning and was very efficient. They covered my kitchen floor and started to work. Juan G. and the men started at 9 and were finished at 11. After the work was done I was asked to checked to see if everything was finished the way it's supposed to be I will recommend this company to my family and friends. Matt A. came in a walked me through everything. I also liked that Matt also called after the work was finished. I appreciated the follow-up phone call. Thank you, Matt and the team!

I recently had some flooding in my basement due to a sump pump whose foot valve had become stuck. By the time I realized the problem, WATER. I managed to fix the problem but the carpeting was already soaked. With much effort, I removed the water and, over the next few months, ran repeated mold tests - which turned out ok, thank goodness. The other day I saw a Quality 1 Truck standing across the street from my house and asked the rep about installing TWO new sump pumps so that would not happen again. He was smart, polite, and, since it was the end of his day, gave me a full assessment of my options and took the necessary data. WITHIN THREE DAYS his team was able to install two great, double-pump sumps. I cannot thank them enough and I'm extremely impressed by both their professionalism and attention. I should note that my appointment was originally made for three months from now because they are so busy. This is only one thing they do out of MANY to care for basements. Call them; I think you'll be very pleased. It's unusual to see such honest and competent people these days.

Quality 1st waterproofed our basement two years ago. Recently the dehumidifier broke and leaked a significant amount of water. We were originally scheduled for repair one week out but we’re moved up to the next day when there was a cancellation. The service techs were professional and knowledgeable and corrected the problem. All at no cost. I definitely recommend Quality 1st!

We had foam installation for our garage once we found out there was nothing under it. Angie was fabulous throughout the entire process, from scheduling to installation to payment. She was always cheerful and did her best to provide excellent customer service. Mr. Noe arrived with a worker at 2:00 and was driving away at 2:45. He was very pleasant and got right to work. We were more than satisfied with the job and the service. I would highly recommend Quality First

Ryan was very pleasant and professional. He was on time and very clear on all of our options. Thank you!  

After thinking of fixing my sinking slab for a year, I am now very satisified with the job done. The salesman and his presentation were professional.

I was satisfied with the service and price offered.

I was very satisfied with your company. The office staff was courteous and organized. The installation crew was organized, efficient, friendly, and clean up was excellent. Salesman answered all my questions, listened and explained all procedures. The salesman's presentation and the envelope of information was excellent!

I had been thinking aout fixing my basement water problems for about 5 years. Quality 1st was an excellent choice to get the job done. Ken provided me with great customer service and helped me from beginning to end.

I am extremely pleased with the job completed by Quality 1st Basement Systems. My design specialist Ken was very knowledgeable and friendly. I found Quality 1st online and chose to go with them because I had recently purchased my home and needed to get some repairs done asap. They kept me updated on the process and the price of the project was below my budget expectations. The installation crew led by  Victor was quick and clean.

I am very satisfied with the work completed by Quality 1st Basements. My inspector Ken was very knowledgeable and friendly. He was never pushy, but instead very cool and easy to talk to. I thought that the installation would take 3-4 people, all it took was Jesus Alvarez. He even patched the front step with the extra mortar.

Justin provided excellent service and was knowledgeable. He used care in keeping the area clean!