Testimonials for Quality 1st Basement Systems

Brett and his team were all very polite, friendly and professional. They met with extenuating circumstances - 23 inches of concrete instead of 4 so it took them much longer then they had anticipated but they staid in good humor and did not show frustration.

My salesman Jeff Nero was very friendly and professional. He didn't use any hard sell tactics. The foreman Juan Gonzalez was very professional and friendly; the crew worked hard, did a great job and cleaned up after they finished. I chose Quality 1st because of the quality of their sump pumps, the company's extensive experience with situations like ours, and the available payment plan.

Quality 1st Basements Systems was a lifesaver for us. We discovered moisture in our crawl space and needed to remediate it quickly. Joe Mancini responded to my call within a day (I called on a Sunday), and he was out the next day to propose a few different types of solutions. One week later, our crawlspace was encapsulated and new protective flooring was laid down. I felt silly that we hadn't had their team out sooner. I highly recommend this business. They were timely, professional, affordable, and personable. Great company!

My estimated cost for PolyLEVEL concrete lifting was 25% les than replacing the garage apron and much less disruptive. My salesman was very good over the phone. I am very satisfied with the job!

I had been thinking about waterproofing my basement for 3 months before calling Quality 1st Basement Systems. Overall I am pleased and satisfied with the work and waterproofing systems installed. My inspector did a great job at explaining all products and services before my installation process. I chose to go with Quality 1st because of the truth behind their system and the waterproofing book that was sent to me previously before the appointment. The installation team lead by Juan Garcia did an excellent job.

Quality 1st Basement customer care/services are excellent. As a new home buyer, I will definitely recommend this company to others. They expedited a service tech "Justin" to fix a problem. Unfortunately, some items needed to be replaced however Justin advised he had the replacement parts inside the van and would be able to start right away. This is true customer service most companies would have you wait or order parts but Justin advised they keep their vehicles stock so there isn't any delay for repair. Justin also indicated we can request him for future services since we are happy with his services. I have worked in customer service and happy to see this company practice making customers completely satisfied. Five Stars

Randy and John are stand up guys and answered my questions more than adequately. Very friendly professional and thorough !

The presentation was well presented and thorough. The installation team was very professional, very careful about dust- used tarps throughout the house. Juan was very courteous and professional. You were the only company I know that does the "Carbon Armor" type repair.

Joe was very straightforward and concise when providing estimates. Did not try to oversell. Communication in scheduling install was excellent even as I had to reschedule. Installers were on time, professional, fast, and did a thorough clean-up. So happy with the result! Now I am not scared to enter my crawl space!

Preventative maintenance on the sump pump system. I have the 3 pump system which kept my basement dry through all our heavy rains.   Justin was very professional and courteous and answered my many questions!

Quality 1st did an exceptional job restoring my basement after Hurricane Ida. They installed French Drains, sump pumps, and waterproof walling. Very professional, addressed all customer concerns promptly. The quality of their work is top-notch. Dane helped us find a custom solution to our needs and quickly responded to all my concerns.  Wilver is a master installer. Thank you Quality 1st!

Mike and Randy came out and helped figure out why the sump pump stopped working. They got everything working again and were very professional and courteous. I highly recommend this company.

Let's get real the second someone says you have a foundation issue you get scared and the feeling of the unknown can be terrifying! So what are you going to do? Call Jack from quality 1st Basements! Jack came out to do an inspection of a house I am involved with at no charge in Bedminster he was super professional throughout and his calm demeanor helped to calm me down! He was super honest about what the problem was and how to fix it, which is super important when dealing with foundation problems. Someone dishonest can take advantage of you during this time scare you and upcharge you on things you don't need. They are not like other contractors and are passionate about doing the right thing for you and your family! Thank you, Jack!

My wife says the installation team was excellent. We were confident that Quality 1st Basement Systems would do a good job. I am very satisified.

I was very satisfied with the work Quality 1st has provided my basement with. The installation crew and the office staff was excellent.