Testimonials for Connecticut Basement Systems

More importantly, I wanted to let you know that I reached out your team recently to complete a small job at my house, replacing a poorly installed and partially rotted door and frame in my walk out basement. Since I spend a lot of my day taking complaints, I like to send out compliments when a job goes well.   Your team was really great to work with. I was on a tight timeline, and the phone sales person was originally telling me a few weeks to get an estimate. But I was connected to Vin Orsini and he helped expedite the job. The entire job done in just a few weeks.  Bill Anderson came for the install with an apprentice (Dave I think). Bill was really exceptional. Not only did he do a great job on the door, but was very professional, and took the time to explain what they were doing and check that nothing else needed to be fixed. He even asked me if I had extra grout for the tile floor (which I did), and he took the time to replace the grout line behind the door to complete the finished look. He even brought some gravel with him for the ground outside the door. I was not expecting any of that.   So it was a small job, but your team gets an A+ in my book.  

What an unbelievable transformation that basement has undergone. We are thrilled. It will change the way we live our lives. Maybe I'll even get a chance to enjoy it! Rich was great; professional, courteous, respectful and he did a top notch job.

I just wanted to let you know that Sean finished up this morning - he came up with a great solution to the issue he was having with the switch.  He also explained the smoke/CO2 detector that he’d installed.  I really appreciate his professionalism, as well as Bruce and Mike’s work.  They were all very responsible about coming when they said they would and finding excellent ways to meet the inevitable challenges of the job. I also appreciate your responsiveness, friendliness and willingness to be flexible when changes had to be made.  Overall, I’m very satisfied by the service I received from Total Basement Finishing.

The system works so well. 100% of the water is now diverted and the pump has never even turned on. Since my system has been installed , we have had major rain storms, hurricane, October Nor'easter and not a hint of moisture in the basement - I would recommend this system to anyone with a wet basement.

Chavon was at my house today doing a demo and I just wanted to say how great he was. He was extremely clean and very polite, and the team was just wonderful. I just wanted to say thank you. 

We are very pleased with the results! The basement looks beautiful and Roberto and his team were a group of real professionals.

I just wanted to say thank you. Roberto, Adrian, Angelo, and Sean were fantastic. Your installers worked well together. They were polite and you hardly knew they were here. The basement looks great, everything was done as I requested. Your staff listened to me and, unlike other companies, was interested in what I wanted. I will definitely pass your company name on as a great business. Again, thank you - the above mentioned are a credit to your company. 

We had Basement Systems install wood-like basement flooring. The contractor was friendly, helpful, and did a great job on the installation. I felt comfortable with the men that were installing the floor and left them in my home while I was at work. Perhaps most importantly, however, is the product itself. It is absolutely beautiful and well worth the money. You'd be hard pressed to find a better product.

Alicia, Rob, & Vin, Sheldon and Keyvon just left. Basement finishing is done. These guys did an awesome job! My wife and I are so pleased! Thank you all, so much, for everything. We are so happy with the job you've done, the finished product, and the kindness and professionalism by everyone. Not enough great words can be said. We will be talking about all of you for years. Please share this email with Larry, even though I'm sure he knows what a great bunch of people he has working for him. Thank you all, so much, again. John

Viktor did an outstanding job, we could not be more pleased with his work!

Carrie and I truly appreciate your help along the way.  We hit some unexpected bumps along the road, but that happens, you helped us through it. Viktor and Todd, who spent the majority of the time at our house we’re outstanding and their work is exceptional.  

Thanks for all of your assistance in making this a painless project!  We had a plumbing failure that flooded the space...had we gone with another company, about 20-30% of what we had just had built in the basement would have been wasted and needed to have been redone, and instead, no big deal.  And give thanks for choosing CT Basement Systems products over regular wood and dry wall!

Kevon installed a SaniDry and he was excellent! Very polite, personable and a pleasure to deal with! 

Dear Bill, The work was completed this morning, with the exception of the new electrical panel that Joe will put in for us tomorrow morning.  I just want to tell you that we have only the highest praise for Rich and the entire crew.  Everything was done with such fine craftsmanship and expertise, let alone neatness and total attention to every detail.  We are truly thrilled with the transformation of our former "dungeon" to a beautiful and extremely useful room.  Even the areas outside of the room are so much more user-friendly now, and we are so pleased that the backs of the walls they installed are of the same beautiful material as the inside.  So.....thank you for all the time, thoughtfulness and work you put into the planning and details.  It was a great success.  Our final inspection(s) will take place the morning of Dec. 31st.  I wish you and all of "the guys" a very merry Christmas and a Happy and Healthy New Year.

"Handled the few twists and turns in the project brilliantly!"