Testimonials for Franks Basement Systems

I had my basement wall collapse and you came and took care of everything. Your crew was extremely knowledgable, courteous, and informative. I hired you because of your reputation for standing behind your work. It is certainly worth the extra money for the peace of mind with such a professional company.

You installed wall reinforcements for me. You did what you said you were going to do and did it well.

We are pleased with the work we had done in our basement under David S's supervision. All the guys worked as a team, were very polite to us, cleaned up after themselves. We would surly  pass on the reputation of Franks.

From the town inspector: I thought it important to state the excellent job that Leo and his crew did on the steel beams. The drilling of the steel and installation of the lag screws was absolutely textbook perfect, which is a rare in-field observation in the hundreds, if not thousands, of jobs I have inspected. The screws were perfectly centered and installed square with no splitting of the members. Leo clearly takes pride in his work, but just as importantly appears to instill that value in his crew. He is also always a pleasure to communicate with on site and always willing to listen and learn. Frank’s should be happy to have him as an employee. Sincerely, Mike Oliver, CFM, CEO

I was present at the start of the week’s work.  Below is some feedback on Anthony and his crew’s performance. Anthony answered all my questions in a professional manner and explained things in a way I would understand.  He and his crew were at the house when they said they would be there. Anthony’s crew members were careful as they moved steel beams and other materials into the basement.  I was working in the kitchen and was grateful for their care. The second day of work, I asked Anthony to show me what was completed and explain what needed to be completed.  Again, he clearly explained what had been done. My sister came at the end of the week to do the final walk through.  She commented to me that the basement was left clean (which was one of her concerns).  Plus the work passed all inspections with ease. Please thank Anthony and his crew for their work; please let Frank know that I was completely impressed by the business he created and how well trained Anthony was in customer service.  My only disappointment was that it took three months to get the work scheduled in (we had planned for two months).  As I said to Kathy, 15 crews are being kept busy and that is an awesome business.

I am writing today in regards to the project currrently underway at my residence. I wanted to express now, before the project is even completed, how happy I have been with every facet of this process. Mike Ciocca, who originally met with me to discuss my needs and generate a quote for services, has been a pleasure. He's been attentive to my needs, responsive to my questions and easily accessible at every point in the process. I've recommended your company, and him in particular, to several friends and family members, several of which I believe have contacted him. With regards to the work currently being performed, I am embarrassed to say that I was not able to recall everyone's name who is onsite, but the crew as a whole has been exemplary. Scott, the gentleman in charge, has been absolutely wonderful. He's taken the time to discuss and explain all aspects of the project with me and made sure I understand exactly how they were approaching each portion. The entire crew had been kind, considerate and very careful in all of the work they've done. The quality of the work they have put forth appears second to none in my opinion. I could not be happier at this point. Everyone involved has my highest praise. I've talked to several people in your office including Chris. The customer service level from him and everyone who has contacted me has been phenomenal. I wanted to reach out to your company at this point and express my satisfaction. Please be sure all of these gentlemen, especially the onsite crew, are duly recognized for thier exceptional service.  

Happy with work, very efficient!

The guys did a phenomenal job! Excellent workers!

Crew was great! Anthony did a great job explaining the work, cleaned up beautifully!

You installed IBeams for structural support on my basement walls. I hired you because the work you did for us was specialized and we couldn't find any other company to take care of us. Everything was done in one day - that was great! Your staff was very helpful and courteous.

Installed steel Beams to stop wall bowing.  I was very pleased with the work that you did for me.

We have had our basement structurally aligned, as you know. There have been some cracks this past year; Andrew was sent to repair those. He has done a terrific job. He is a polite and hardworking young man. He was punctual and thorough. His patching work has held well and looks very neat. I am just letting you know that we are very pleased with the work that he has done.

I was thrilled with the crew, they have been outstanding and they pay attention to detail. When Lou dropped off teh equipment and I thought there was going to be a mess because there was snow on the ground, but he shoveled and cleaned the area and would never know the was equipment dropped off.

Anthony and crew did great work!

I hired you to repair my foundation. I'm a previous customer and I hire you because of your service responsiveness and quality of work.