Testimonials for Franks Basement Systems

Your crew was excellent with a good work ethic. Your pre examined my problem thoroughly and made the right recommendation for repair. I'm very pleased with the work and the fair price.  Mr. Mellody was an excellent rep for your company. Good man!

Customer Maureen called- "Extremely happy with entire crew & work done at her property!"

I have used Franks before in the past however this project was an almost 200-year-old barn foundation reconstruction. It is not something they have done in the past but did not stop the dedicated team at Franks. It was outside the realm what they usually do, so the Production Manager Tom and site manager Dan came out and did an initial assessment. They took their time and were very through after multiple visits and very thorough assessment of the project including bringing an architect in to insure their plans were sufficient and my barn would be stable enough and properly supported. They sent the crews out. The foreman Randy's and Jason's crews did amazing work. They went above and beyond the original plans while keeping the project on budget. They added character and craftsmanship and were able to keep the original corner stone that was set in place almost 200 years ago. Randy and his crew were quick on their feet and overcame obstacles that would normally have caused delays and overages in a budget (example they ran out of water but were able bail it out of the creek to keep the job going). They got the job done and finish it in under the estimated time frame. I had other company's bid for this job and while some may have been comparable with Franks price, I highly doubt I would have received the professionalism, courtesy and care Franks gave me. I always recommended Franks prior but now having first had experience with multiple people in the company I can honestly say everyone has a great attitude and level of professionalism. From the laborers throwing bricks on Randy's crew to Tom and Dan in production right down to Sherry in billing. I could not have asked for a better experience. It is clear everyone at Franks takes pride in their work. Sincerely, Andrew

I wanted to take a minute and say thank you. I have used Franks before in the past however this project was an almost 200-year-old barn foundation reconstruction. It is not something you have done in the past but did not stop the dedicated team at Franks. Because it was outside the realm  Production Manager Tom and site manager Dan came out and did an initial assessment. They took their time and were very through after multiple visits considerations and planning they had a very thorough assessment of the project  They sent the crews out.  The foreman Randy's crew  and Jason's crew he had working with him did amazing work. They went above and beyond the original plans and maintained the project on budget.  They added character and craftsmanship and were able to keep the original corner stone that was set in place almost 200 years ago.  Randy and his crew were quick on their feet and overcame obstacles that would normally have caused delays (example they ran out of water but were able bail it out of the creek to keep the job going). They got the job done and finish it in under the estimated time frame.   I had other company's bid for this job and while some may have been comparable with Franks price, I highly doubt I would have received the professionalism, courtesy and care Franks gave me.  I always recommended Franks prior but now having first hand experience with multiple people in the company I can honestly say everyone has a great attitude and level of professionalism. From the laborers throwing bricks on Randy’s crew to Tom and Dan in production right down to Sherry in billing. I could not have asked for a better experience. It is clear everyone at Franks takes pride in their work.    

Crew was fabulous! Neat, clean & efficient!

Anthony & crew did a great job & very professional!

The serviceman, Craig, completed work in my basement on May 17, 2017. I just wanted to take a minute and let you know how much I appreciated his professionalism and courtesy. The experience started early that morning when Craig called to let me know he was on his way. During the day, he explained what he was doing, why he was doing the work that way, and an expected completion time. He asked me if I had any questions, and, of course, I did; and he fully answered my questions. He cleaned up everything when he was finished. If even half of your workforce is near as good as he is, your company will continue to be successful and be around for many more years to come. Thank you for a job well done. Susan K.

I just wanted to reach back out to you to thank you and let you know that I was very happy with how the job went over at 180 Oxford.  Both crews were very professional and kept in close communication on issues and job status, which was very much appreciated.  I was also very happy with the work product and think the final result looks great.  I've worked with a lot of different trades over the years on projects, and it was a pleasure dealing with you, Jason, Scott and the rest of the guys.  I know once the weather breaks someone was going to get back over there to seed the neighbor's yard and I have a message into the neighbor to that effect and to thank him again for his understanding.  In the meantime, I just wanted to thank you and the other guys involved on a job well done.  Feel free to list me as a reference or referral in the future if needed. I also might have my first referral as I gave your contact info to a friend of mine Matt S. so he may be calling you very shortly.

Just wanted to say what an outstanding job your crew did. We would recommend your company to anyone!!!

So happy with crew that I provided pizza for them.

Frank;s Team ;     We extend our sincere thanks , to you , Frank and Tom, for your prompt and immediate assistance , in addressing our foundation problems, during our appointment , on Thursday , June 15,2017,    I look forward to the forthcoming written estimate and the survey. I also hope to be informed of any immediate remedy to stabilizing the bowing wall , if available , and a possible threat level indicator of imminent collapse , until such time as the actual work can commence.    Thank you again for your timely and professional service and attention , to these matters.    Sincerely ,    Kevin W.

Frank's Basement Systems tore out and rebuilt 40% of my basement wall. We received very detailed and specific estimate and proposal information. Everything was very thorough and the clean-up went above and beyond. I researched companies before I hired you and did so because of your reputation, thoroughness of proposal and estimate. We have been very please with our experience and with results - please convey that to your crews!

I've seen so many of your trucks all over, I knew you must be good. I also heard about you from my neighbor. Every one was very considerate. Keep up the good work!

Just wanted to say thank you again for educating and helping us with our basement. You answered all of our questions and made us feel very comfortable. Leo and his crew were awesome and exceeded our expectations. Thank you!

Crew was wonderful! I felt they deserved some refreshments.