Testimonials for TerraFirma Foundation Systems

Patrick was wonderful. He was full of energy and very informative. At the moment we are saving to complete the project. Patrick was able to provide us with a solution that we felt would solve our home project the right way, the first time. When we proceed with the project, we are going to go through Patrick.

Team did very good job and selected them based upon presentation, availability, and affordable price. Very pleased with work and appreciate the return visit to correct a minor problem.

I was very impressed with Ryan Thomas your systems specialist and also the very informative premailer you sent out. I will keep you guys in mind for all future work and tell everyone I know about you. Thanks Again.

Professional, informed, low key presentation that was knowledgeable and honest.

Older home in the north west with a basement is a recipe for flooding. We hadn't had to bad season in a while but every so often the water shows up. After budgeting for a few years we decided to turn our basement into a living space with a guest room. Casey was very helpful throughout the whole process. The reason we chose to go with TerraFirma for our basement project was because they were persistent, they were easy to get a hold of and always available. Not to mention their professionalism and efficiency. I'm very pleased with the work you all did and the experience I had working with you. Thank you again and again. 

I would like to say THANK YOU to your company and crew! We had your Bright Wall basement system with Triple Safe sump pump installed on February 20, 2013. Our entire experience with your company was wonderful! Patrick Dunn was our sales representative, he was very knowledgeable and a pleasure to work with. He was patient, provided so much more than I would expect in terms of follow up and service for us. Being the tenants of a rental property, he worked so well with our family as well as the homeowners for nearly two years to get this system installed for us! With all of our questions and having to work with multiple parties, he was always quick to help and happy to serve. He even made two multi hour trips here to meet our needs. Purely amazing service. Wesley Johnson was the lead of our installation crew. We have never had such professional service from contractors working in our home. Another purely amazing aspect of your company. Three days of work to install the system and Mr. Johnson used our front door only three times. Each morning he knocked and kindly entered the basement (daylight basement with no downstairs doors), he and his crew climbed in and out of the windows to minimize the disturbance to our residence! They were more than welcome to travel in and out of the doors and also to use our facilities, but they went out of their way to keep to themselves. Minus the equipment noise, you’d never even know they were working! They worked hard and fast, I don’t think they took a break the whole time they were here. They did a wonderful job at covering the basement entrance with plastic to keep dust out of our home. And then their cleanup was incredible…the whole basement was so much cleaner upon their completion than it was when they arrived! To top it off, Patrick Dunn stopped in at the end of our installation. Patrick and Wesley both walked through the system with us and answered all of our questions. We have had so much trouble in the past two years with flooding – I can’t count the number of contractors and service companies we have had here, but I can say that the entire TerraFirma crew was by far the best crew we have ever had here. And with the lifetime guarantee, I am really looking forward to have no more contractors! From our family to yours… Thank you all so much. You have amazing staff members setting a top notch reputation for your company name.

We are so comfortable with our systems specialist and the plan the he put together for us. Ryan knew what he was talking about, that's for sure. After taking care of all the behind the scenes work, we got our project financed and approved. The production team was equally as efficient and helpful as Ryan was. They were quick and made sure to answer all my questions as things popped up I was curious about. There was nothing that the entire team could have done to make me feel more confident in the entire production.-Thanks everyone at TerraFirma-

I received great care from all your staff. The call center was able to find a relatively quick time for Casey Moore to come and examine my basement. He was very thorough with his presentation and gave a comprehensive look at the entire situation. We decided that a drainage system was the only thing that needed to be in place as I was not looking to transform my entire basement. The project was very non-invasive and the installation team was done and off the property in a matter of two days. We had a good overall experience working with TerraFirma. Everyone was a professional and knew exactly what they were doing. What I appreciated most was the communication between me and the project details. I was never out of the know and I felt in charge of the situation.

Their products and knowledgeable staff are what us choose the company over others. The Roseburg installation crew did our job and they are the best! We are more than satisfied. We just love our new basement...the attention to detail was the best!

The crew was very professional and polite. Answered all my questions.

We chose TerraFirma over other companies because they offered a better solution to our situation. The crew was professional and informative. They were well mannered and worked very hard. We were very impressed with their work. We will tell others of your business!

We were looking to sell the home. While we were getting initial inspection on the value of the home, we were constantly told to get our crawl space finished. In our mind, crawl space finishing, especially in Bend, OR seemed silly. This is why we were so happy to have Chris as our representative. After he went through his presentation and talked about the benefits of having a finished crawl space, we now saw what the inspectors were talking about. We were able to sell our home for about 10% more than what we initially though and a lot faster than we would have otherwise. Chris is a great representation of your company and we are so glad we called TerraFirma.

Very professional, hard working. Answered all my questions and concerns.

As soon as we get a response from our home owners insurance we are proceeding with the project. This has been something on our to do list for the last couple of years. After meeting with Jason we now know the importance and benefits of a healthy crawlspace. Jason seemed like a veteran in the industry and made my comfortable when describing the project using language we could understand. I felt very comfortable with the

I wish all customer service companies & product personnel were the same. We chose your company because you were the only one to understand our needs and how to fix the problem.