Dear Mr. Woods:
We are writing to express our appreciation for the warranty work that was recently done on our house at [address] and to complement you on the quality and caliber of your staff, particularly Jim Thompson.
When we recently requested a bid for repair work on our basement foundation, Mr. Thompson recognized your company’s product and technique. After researching the address, he found that Woods Basement has installed anchors for the previous owners of our house and that the work was still under warranty.
Mr. Thompson arranged for the necessary repair work to be done and within only a few weeks, your staff arrived to fix our problem. The team that came out to reinforce the existing anchors with concrete. They were on time, professional, and very respectful of our property. And the work was done in only two days!
We cannot tell you what a pleasant experience we have had with your company every step of the way – from setting up the appointment to receiving documentation of the work done and the limits of the warranty. Mr. Thompson was an excellent resource for us and we would recommend him and your company to anyone we know in need of basement work.
Thanks you very much.
Happy Customers of Kirkwood, MO
Wednesday, June 14th