Testimonials for The Basement Doctor of Central Kentucky

You came to our home and did a very nice job.  All workers were very polite.  You cleaned up your mess and explained everything you were doing.  Great job!  

I met Bobby Miles at the home and garden show in January.  A good first impression means a lot!  Not many company CEO's meet customers in person, which was a plus.  Dan Seibert was no nonsense, no high pressure sales and a very well rounded sales rep.  He was a pleasure to work with.  It was because of him that your company got my business.  He was very reasonable, listened to my needs/concerns and agreed with me about just what needed to be fixed.  He wasn't a high pressure guy who wanted me to spend $27,000 for something I didn’t really need, like the "other" company sale person was.  That guy wanted to rip me off, a real turn-off.    The crew leader Shawn Wardlow was also an easy guy to work with.  He and his crew spent almost 12 hours to get my job done.  When he and his crew first arrived, I asked "will this be done in one day"? Sure will he said!  They stayed until the job was done and left with a heap pf debris on their truck, I'm voting for Dan and Shawn both to get the WOW Award.  Hard work and a job well done, thanks Shawn!  After the crew left it looked like they'd never been here, lots of prep work putting up plastic all around to keep the dust down and the clean-up afterwards was great!  Hands down approval.  Glad I found your company instead of Ever-Dry.    

Walt Fanthorp is the reason we ended up choosing to do business with The Basement Doctor.  He conducted the third estimate we had done.  While other salespeople/technicians were cordial and professional Mr. Fanthorp went above and beyond.  He did not complain about the idiosyncrasies of our basement like other companies' reps did; rather he stated his opinion of the required solution in a straightforward manner.  He also showed me a video of the water guard technology as well as how houses are built at the foundation and basement level-no one else ever came close to helping me understand how water was likely getting into the basement.  He was also friendly and down-to-earth and easy to talk to, and, unlike the sales reps from other companies we spoke with, he actually smiled a lot and appeared to really enjoy his work and believe in his company.  He did a great job building a relationship with me in a short amount of time, and as a result, I felt really good about giving my business to Basement Doctor.   I originally found out about the company through an internet search.  But, as I mentioned above, I chose this company largely due to the professionalism and friendliness of Mr. Fanthorp as well as his proposed solution to our basement water issue.  In addition, I was impressed with the water guard technology and felt that would suit our needs as water was seeping into the basement at times through one particular wall, and the price was lower than that quoted by other companies on the order of two grand or so.  For all of these reasons and above all the courtesy and professionalism of Mr. Fanthorp, we decided to choose the basement doctor. 

Mike was a pleasure to work with.  He sold the job AND installed it.  He takes pride in your company!

Your technician was very courteous, knowledgable and thorough!

Michael Jordan and his team showed up for work when scheduled. We live in Harrison County, Kentucky. They were correcting a water problem in our crawl space by trenching a waterway and installing a sump pump with battery backup. Michael explained the process before, during, and a small change that was made. He also showed me how the system worked and the suggested maintenance checks when completed. Although hoping we never have the flooding again, it's good to know we now have the system installed to remedy our situation. Thanks!

Then men were very frinedly, cleaned up and the crew manager explained what he was doing.  Very nice people to have in your home!  Harry even explained to my neighbor how the job on her basement was to be done properly!  It made her feel better also.  

They did an excellent job - very professional. We've had a little bit of rain here and the sump pump is working just fine. I just wanted to compliment that crew on a job well done. 

Killis, Shawn, and Tyler installed a sump pump in our twice-flooded basement. They were very respectful, knew what they were doing, and were finished with the job in what had to be record time. I specifically appreciated their original efforts to protect our belongings with plastic and then the clean-up was the best of any contractor who has worked on our house. Thanks, guys for a job well done!

From your salesman Gabe, to Harry's crew, all were professional and on time!

Salesman was very knowledgeable and friendly. He explained everything in detail. Every question we had was answered. Everything was handled in a very professional manner. We even had to call after service was complete for a minor issue, and the foreman was there the next day. Excellent customer service!  

Very professional! You cannot beat a lifetime guarantee for products and work!  The salesman was very knowledgeable and friendly. He explained everything in detail. Every question we had was answered. Everything was handled in a very professional manner. We even had to call after the service was complete for a minor issue and the foreman was there the next day. Excellent customer service!  

In talking to the representative at the Home and Garden Show, I was very impressed with explanation of the entire process. Andrew H. and his crew performed our encapsulation with extreme professionalism.  Andrew was very helpful in helping my plumber locate an existing problem that I was not aware of.  

All of my experiences with Basement Doctor so far have been great! The company is responsive and all installers and technicians very knowledgeable. I especially want to shout out Michael Klemens who came on-site today for annual preventive maintenance - Michael provided some great tips and it's very apparent that he takes pride both in his work and his company.

Water pump from condenser moving water outside was stuck and not functioning properly. Michael Klemens was able to completely resolve the issue. Totally satisfied with his service in Lexington, KY.