Testimonials for Franks Basement Systems

Thank you so much for sending Eli S out today! He did a beautiful job! What a difference!

They took the time and  answered my questions.  They finished on Wed. Nov 22.  When I got home and went in the basement, it was like nobody ever worked down there.  It was neat and clean, I didn't have to do anything but move things back in place.  Will recommend Frank's to anyone that had the problem I did. 

Shawn was here on 9/25/17 and installed a new Pump. It is working great. He of course, did a wonderful job & he was great

The crew did a great job and were very professional!

Very happy with work completed. Crew went above & beyond!

I saw you on T.V. and on trucks in neighborhoods. You have AWESOME CUSTOMER SERVICE!! Thank you for your services!

We heard of you through word of mouth. Mike's professionalism, knowledge and concern for our needs and the customer service we experienced were the top two reasons we hired you. We were please with the overall project and every aspect of the company and repairs; from the initial call, through the completion of the job. We would absolutely hire you again.

You did a lot of work for us: Clean Space liner, Sani Dry unit, main beam replacements, smart jacks, supplemental support beam and drain line replacement.  I heard about you through our local home show. Mike is an excellent drainage specialist who's thorough and fair. From a customer standpoint it is most appreciated when the sales person takes pride in the job himself to make sure the customer is genuinley happy before, during and after the job. For this reason, I will consider Frank's on my upcoming insulation and main drain replacement projects.

Hello, You provided drain tiles, a new sub pump, new wall covering, you painted our basement floor and repaired our cracked wall. Everything was explained to us in full detail. The crew were all very professional. Mr. Smith was extremely professional. I knew within 2 minutes of talking to him that I wanted your company to do the job for us. Everyone in your company has a very caring and concerned attitude. No competitor can match your price and quality of work!

Frank's responded immediately to my emergency problem, which arose after using two other plumbers.  He devised a solution to a difficult problem, gave us a detailed estimate on the solution, as well as a timetable, and then he and his crew stuck to the plan.  They had to totally redo our sewer system, installing a second sump pump in the basement under the cement, and replacing all our pipes out to the main sewer line.  They did such a good job and were so professional on the job that we then hired their cement division to replace our entire driveway, and sidewalk which had buckled, due to the sewer draining right under them.  We also had them redo our very cracked cement patio.. We then had Frank's replace our furnace, which was leaking gas.     From start to finish, Frank himself was checking on every crew and all the work being done.  I had his personal cell phone, (which he answers himself, immediately), to call if I had any questions or concerns.  We found him to be honest, upfront, (funny!), and delightful to deal with.  When his crew's left, they left no mess and the job was perfect:  we were very happy.  Today, if we have any issues that any of his divisions can handle, we call Frank first.  He's our "go-to" guy. 

You repaired my sump pump and took care of two leaks in the basement wall. You provided exact details of the work to be done. You are experts in your field.  Thank you for the excellent work you did to rectify the basement problems I had. Frank was recommended by 3 of my friends and I would certainly recommend you as well.

You took care of my yard drainage problems. I hired you because of your knowledge of my precise needs. I would hire you again.

You came out and fixed two leaking cracks in my basement and I was impressed with your professionalism, the explanation of the problem, and the price. Feel free to use me as a reference.

Your references and positive ratings on Angie's List was what got us to call you. You installed a new sump pump and did some foundation work for me. Your professionalism and the helpfulness of Micheal Ciocca made a huge difference.

Installed four steal beams in basement to fix our bowing basement wall. Your staff was knowledgeable about services and you're a company that knows what you're doing. Nice job - you may use me as a reference.