Testimonials for TerraFirma Foundation Systems

We had our sump pump fail and ended up with almost a foot of water in our crawl space. Worked with Terra Firma and crew to get it cleaned up and a new sump pump installed. Terra Firma and crew really took the time and effort to ensure we were happy with the work they did. Really evident they take pride in their work and value a good reputation. Thank you!

We liked the thoroughness of the process. I thought Tim did a very good job explaining what needed to be done and how that would be accomplished. We felt comfortable with making a decision based on Tim's presentation. It was very informative. Tim was very professional and made sure all of our questions were answered thoroughly.

Ryan Lahley did an excellent job. It was a very smooth and simple project and he took care of business quickly and efficiently. His design was thorough and I felt confident that it was going to keep my basement dry all the time at the best price. Ryan was very detailed in his work and I can't think of anything else he could have done to make me feel more comfortable. 10/10.

Jason was very professional and we really appreciated how complete the proposal was that he supplied us with within days of our inspection. He answered all our questions. 

Initially we were going to get a few different bids for our project. We talked with other companies on the phone, but only had TerraFirma come out. Their website and call center was the most personable and informative. So if someone was going to work on our house it was going to be TerraFirma. This was the only thorough, long lasting solution we found after doing our own personal research. The decision was easy.

Overall I am pleased with the service I received from TerraFirma's call center, sales team and installation crew. Chad was a professional and was very courteous and sincere. I have a home on an awkward plot of land and needed my foundation restabilized before I lost it down the hill. Chad and his team arrived bright and early for two days to finish the stabilization. There was a bit of mess during the project but they cleaned up very well and left the place looking like they had not been digging around my foundation. It might have looked better! I chose TerraFirma because of their great reputation and small company feel with big company capabilities. Thank you team and good luck in the future.

Chad and his assistants, Nick & John, on this job were GREAT- friendly, hardworking, and very clean.

Nina was a very cheerful and pleasant person to talk to when setting my appointment. She was able to find me an appointment in the same week I called that fit my schedule. Chris Kelly showed me a couple different options with solutions to my basement needs. We decided on one that I felt comfortable would be a long term solution that also fit the budget. We were very pleased with the plan and the result. Chris is an expert and deserves a raise. my drain system and basement insulation was quick. Everyone was punctual in the morning and before you know it they were gone. We had a few post project questions for Chris in which he was more than happy to take time and answer. TerraFirma earned my trust and my business. 

Very considerate installation crew and office staff did a fine job. TerraFirma had the solution to our problem and could do it for a reasonable price.

I am currently in the process of more bids but at this moment I am very impressed with the representative. One of the most professional and competent contractors that I've ever dealt with. Nina in the call center was able to get the information from me quickly and schedule me with the right System Design Specialist to come and estimate my project. I need to hear from other bidders and make sure that I'm getting the best bang for my buck.  That being said, I am very impressed with what I have seen so far.

Your call center handled my call with courtesy, efficiency and was able to schedule an appointment at my convenience. The System Design Specialist was promptly on time, and Kevin listened and answered all my questions. TerraFirma was able to provide the products that I requested for my solution. I was recommended TerraFirma by a neighbor who had foundation work done and said you all did top notch work. I must say that you did hold up to the word around town. Kevin had a great knowledge of basements, crawlspaces and basements. With the use of his computer and and digital presentation, he was helped us make the best possible decision for our project and, of course, we went with TerraFirma.

I want to give a big shout out to Colin, who came to do the annual inspection and service of my basement system.   A few months ago I had a fly outbreak and kept looking for a body somewhere in the basement, without success. A pest management service person discovered a dead raccoon under my patio deck, in a well next to a basement window that is never used as it is completely covered by the deck.  The pest management person did not offer to help me with the body--I didn’t really expect him to, but I know I wished it. I couldn’t bear to do it myself, and I couldn’t find anyone to do it for less than a couple hundred dollars.  My next door neighbor offered to be my buddy while I did it, which was nice of her, but I REALLY didn’t want to do it.  I'm 71 and feel that at this point in my life, there should be some perks to having lived this long.  Colin offered to remove it as he was early and had a bit of extra time.  He should get five gold stars and his name in banners.  Thank you, thank you, thank you, Colin.  And thank you, Terra Firma Foundations.  I’m very happy with the work you did here.  

We had an exceptional experience with Deryl and we are excited to know that our basement will be permanently waterproofed and now is a livable situation. Deryl was very informative and had creative solutions to our issues. The prices were fair. We are so happy to expand the livable space in our home and wouldn't have picked any other company to help us with our project. Everyone was sincere and extremely helpful. I would recommend TerraFirma to anyone. Friends, family or not. They made this hectic project so much easier for me and my family.

We loved having your company do the work due to the positive interaction we have had with your staff. The call center was courteous and efficient with my time and lack of flexibility for scheduling. The salesman, Josh, was punctual and even early to our appointment. I was happy to see he could give me a comprehensive quote at the time of inspection. I felt like I was able to make a very informed decision based on Josh's presentation. Production held up to the same standard Josh set. They were early, worked harder than anyone I have every watched work and they were done with a big project in two days time. I feel comfortable with my waterproofed basement and the systems TerraFirma installed. Josh was a great representation of your company. You need more people like Josh!

My experience with TerraFirma has been positive. The call center rep was very nice and was able to book an appointment around my busy schedule for Deryl to give me an estimate. Deryl was professional and very personable. We didn't have any further questions after our estimate. What was nice too is that we were given a price at the point of inspection. We appreciated that. This project added 750 sq feet to our livable home space!!! TerraFirma transformed my basement! With our growing family it is nice to have an extra room and a place to relax. Thanks you team.