Testimonials for American Waterworks

We chose to work with American Waterworks after talking to about 8 previous customers who were very satisfied! Reed did a great job and explained everything well. He was very patient. All went well! The crew did a great job, and the guys were very personable. 

Everyone I spoke with at American Waterworks was kind and helpful. The design specialist was honest and explained the project to me in a way I could understand. He was great at communicating with me throughout the entire process. The installation crew was kind, and the communication was good. The cleanup was excellent. The whole process was very smooth. Thank you! 

I live in North Minneapolis and the folks from Rochester made the trip to install their system about 15 years ago and I've never looked back. I'm compelled to write because I bless these folks every time I hear the reassuring gurgle of water being pumped out of my basement and I'm hearing it much more often this year! The best and most unique feature of their system is that the drainpipes are underground so no issues occur when mowing, etc. Yes, it's expensive, but you'd probably spend the same amount a few hundred at a time with gutters, landscaping, etc., and as water finds a way in. What's great about this is it doesn't matter how the water gets in - it just goes out. You'll wish you had done it in the first place! 

We loved the crew that came to our home. They were efficient, said upfront what was going to happen and they left the place clean! I will definitely recommend American Waterworks in the future!

Tom was knowledgeable and reassuring. Brian, Chris, and team came through exactly as Tom explained. There was no damage to our walls, etc. Please extend my thanks to Tom, Brian, Chris, and team.

American Waterworks did a fantastic job of sealing up my crawl spaces! Dylan was super helpful recommending the right products to help eliminate moisture, control radon and keep pest out of my crawl spaces. Dylan provided me with several options and explained the benefits and drawbacks of each approach. Dakota and Tyler came out on time and expertly completed the job. Dakota and Tyler asked me to review their work to ensure I was satisfied and didn’t leave until I fully inspected everything. I will be recommending American Waterworks to my friends and family that have basement sealing needs!

I can't say enough about how great the crew was to work with. Dylon, Jonathan, Corey, and Carlos were all so pleasant and professional. Any questions that we had wrere quickly answered, they all kept us informed about what they were doing and what was going to happen next. I appreciated the respect that the guys showed me, my husband, our home, and even our dog! But the best news is... The basement is already noticeably drier and doesn't smell must anymore! Thank you, American Waterworks! 

The people that did our basement were great. Communication was excellent on when they were coming and what needed to be done.

My basement was a large project which I contracted in Jan. 2019. I was scheduled for Apr. 29 - May 3rd which is exactly when the work was done according to schedule! Everyone from American Waterworks acted in a very professional manner. I was extremely pleased with the finished project!!

 My Design Specialist, Jared, was very knowledgeable and respectful, and took the time to show us all of our options! My installation crew was great too. They were very respectful and fast! They went above and beyond for us! You have a great company with great workers all around! Incredible warranty as well! We could not be happier! 

The system that American Waterworks installed over a year ago has kept my basement from further water damage and has given me peace of mind whenever it rains. It is one of the best decisions I have made. When Travis recently came for a service check, he was very friendly and knowledgeable, and I felt confident that he completed a thorough check of my system. I am very pleased with American Waterworks. Thank you!

I chatted briefly with Shane at the home show at TCF Bank Stadium and he didn't have the pressure switch that we feel with so many other contractors. His in-home presentation was clear and easy to understand. We didn't sign up initially because we always get additional quotes. We felt confident in the quality of the product, experience, and warranty!  Tremaine and the two other guys with him worked very hard all day with a very short lunch break. They answered all the questions we had and explained the various products that were installed. We were also satisfied with the clean up! They hung up a plastic barrier so that the dust from jack hammering wouldn't travel through the house. We were impressed.   

We chose to work with American Waterworks after being referred to them by a friend. The office staff was excellent, easy to work with, and called ahead to confirm our appointments, which was much appreciated! The Design Specialist, Shane, was also excellent! He explained things well, walked us through the process, allowed us time to process, and was available via text when we had questions about the prepwork. He was very personable and knowledgeable. The installation crew, led by Juan, was excellent! All the guys were friendly, worked diligently, answered questions, and were very respectful about protecting our home from dust etc. The cleanup was great! We could not have been more pleased with our interactions with everyone involved with our waterproofing project. Thank you American Waterworks! 

The guys were all very friendly, helpful & hardworking.  They were accessible for my constant questions & change of plans as a single mom and homeowner.  I trusted them.

Has made such a difference in our home.  Your company is the "best!"