Testimonials for TerraFirma Foundation Systems

The call center was excellent. They answered my call with courtesy and efficiency. The System Design Specialist arrived at the appointment on time and gave a call the day prior to confirm the appointment. We were presented with multiple options to waterproof our leaky basement. We decided that a drainage system around the perimeter of the basement and a sump pump was the best option and the most cost effective. We were very impressed with the attention to detail and dedication to excellence that everyone took throughout the job. Our overall experience was positive and we are glad to have chosen TerraFirma.

Please know how helpful Patrick was as he discussed possible solutions for the water in our crawlspace. He represented TerraFirma in a very professional and honest manner.  Our trust in Patrick was immediate which helped reassure us the crawlspace project would be completed as promised.  

Patrick was wonderful. He was full of energy and very informative. At the moment we are saving to complete the project. Patrick was able to provide us with a solution that we felt would solve our home project the right way, the first time. When we proceed with the project, we are going to go through Patrick.

Team did very good job and selected them based upon presentation, availability, and affordable price. Very pleased with work and appreciate the return visit to correct a minor problem.

I was very impressed with Ryan Thomas your systems specialist and also the very informative premailer you sent out. I will keep you guys in mind for all future work and tell everyone I know about you. Thanks Again.

Professional, informed, low key presentation that was knowledgeable and honest.

Older home in the north west with a basement is a recipe for flooding. We hadn't had to bad season in a while but every so often the water shows up. After budgeting for a few years we decided to turn our basement into a living space with a guest room. Casey was very helpful throughout the whole process. The reason we chose to go with TerraFirma for our basement project was because they were persistent, they were easy to get a hold of and always available. Not to mention their professionalism and efficiency. I'm very pleased with the work you all did and the experience I had working with you. Thank you again and again. 

I would like to say THANK YOU to your company and crew! We had your Bright Wall basement system with Triple Safe sump pump installed on February 20, 2013. Our entire experience with your company was wonderful! Patrick Dunn was our sales representative, he was very knowledgeable and a pleasure to work with. He was patient, provided so much more than I would expect in terms of follow up and service for us. Being the tenants of a rental property, he worked so well with our family as well as the homeowners for nearly two years to get this system installed for us! With all of our questions and having to work with multiple parties, he was always quick to help and happy to serve. He even made two multi hour trips here to meet our needs. Purely amazing service. Wesley Johnson was the lead of our installation crew. We have never had such professional service from contractors working in our home. Another purely amazing aspect of your company. Three days of work to install the system and Mr. Johnson used our front door only three times. Each morning he knocked and kindly entered the basement (daylight basement with no downstairs doors), he and his crew climbed in and out of the windows to minimize the disturbance to our residence! They were more than welcome to travel in and out of the doors and also to use our facilities, but they went out of their way to keep to themselves. Minus the equipment noise, you’d never even know they were working! They worked hard and fast, I don’t think they took a break the whole time they were here. They did a wonderful job at covering the basement entrance with plastic to keep dust out of our home. And then their cleanup was incredible…the whole basement was so much cleaner upon their completion than it was when they arrived! To top it off, Patrick Dunn stopped in at the end of our installation. Patrick and Wesley both walked through the system with us and answered all of our questions. We have had so much trouble in the past two years with flooding – I can’t count the number of contractors and service companies we have had here, but I can say that the entire TerraFirma crew was by far the best crew we have ever had here. And with the lifetime guarantee, I am really looking forward to have no more contractors! From our family to yours… Thank you all so much. You have amazing staff members setting a top notch reputation for your company name.

We are so comfortable with our systems specialist and the plan the he put together for us. Ryan knew what he was talking about, that's for sure. After taking care of all the behind the scenes work, we got our project financed and approved. The production team was equally as efficient and helpful as Ryan was. They were quick and made sure to answer all my questions as things popped up I was curious about. There was nothing that the entire team could have done to make me feel more confident in the entire production.-Thanks everyone at TerraFirma-

I received great care from all your staff. The call center was able to find a relatively quick time for Casey Moore to come and examine my basement. He was very thorough with his presentation and gave a comprehensive look at the entire situation. We decided that a drainage system was the only thing that needed to be in place as I was not looking to transform my entire basement. The project was very non-invasive and the installation team was done and off the property in a matter of two days. We had a good overall experience working with TerraFirma. Everyone was a professional and knew exactly what they were doing. What I appreciated most was the communication between me and the project details. I was never out of the know and I felt in charge of the situation.

Their products and knowledgeable staff are what us choose the company over others. The Roseburg installation crew did our job and they are the best! We are more than satisfied. We just love our new basement...the attention to detail was the best!

Your representative was very clear about what was needed, how the work was to be done & the price. I was very pleased!

In a word excellent. Nina at the call center was very polite and was able to answer my initial questions and schedule a time for Ryan to come out for an estimate. TerraFirma was able to provide the services that I need and Ryan was able to explain things in ways I could understand. The price seemed reasonable for the quality of service I needed and I felt that Ryan didn't need to do anything more to gain my trust or feel more comfortable. Ryan went above and beyond my expectations. We will be getting our service done through TerraFirma because they are the best in town.

The team was very helpful and did a great cleaning job.

I recently called your company with concerns over flooding in our crawl space. I want to say, first of all, that the young lady I talked with on the phone was wonderful. She was kind, informative, thoughtful and kept in constant contact with me until an appointment could be made. Ryan Lahley came to our house to evaluate our crawl space problem and to make recommendations. He was simply awesome as well. He was very knowledgeable, efficient and I believe his recommendations made sense! I want to thank everyone involed for thier efforts in solving this problem.